How To Know When To Cancel A Web Hosting Plan
There may come a time when you have no choice but to cancel your web hosting plan. Some people can get stuck in a situation where they are tolerating a bad web hosting situation with the hope that it will improve, and never quite know when enough is enough. Unfortunately, there are still shady businesses out there. If you have been receiving bad service for a while, and you have given your host ample amount of time to correct it to no avail, then it’s time to move on to a new host.
Here are a couple of the most common problems that, if they are persistent for long enough, may justify you leaving your old hosting provider for a new one.
Bad Customer Service
The biggest and most common one is just downright lousy customer service. Most of the web hosting companies today offer 24/7 customer service of some kind, including phone service, live chat or just basic email service. If you have a problem with your host and have tried all three methods to solve it, and nothing has come of it. Then it’s time to switch. Bad phone service usually starts with being put on hold for long periods of time. Then after you manage to get on, you are directed to a machine responder and told to leave your information and a representative will get back to you, which of course they never do. Then you call again a few days later, and after finally getting a human on the other end of the line, you find out that they are not able to solve your problem. This type of thing can go on and on with some of the smaller, unreliable companies out there. They just may not be equipped to handle some of the technical problems that come up. Then you really should make up your mind to find a better, more responsible hosting service.
A second prominent problem is repetitious downtime. It’s normal for all hosting companies to have downtime now and then for server maintenance. With the top hosting company, such downtime usually occurs for no more than an hour every six months, or even less than that. If your company experiences downtimes of more than an hour every months, then it is a bad host and may justify you switching to a better one. Downtime can hurt your business, or affect your traffic even if your website is non-business. Too much downtime can actually lose you a lot of visitors, especially if they come two or more times to you site only to find out that it’s offline, they may never come back.
To avoid these problems, especially if they are persistent enough to the point where they affect your traffic, then the only solution is to move your site to another host. In another article, I have outlined steps that are required when transferring your site from one hosting company to another.
John Guinn is the Publisher of Complete Hosting Reviews, an online magazine that tests and reviews Web Hosting Companies.
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